Privacy Policy

GulfCoast Residential Services (“Company,” “we,” “our,” “us”) respects your privacy and is committed to protecting it through this Privacy Policy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://gulfcoast.com/, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”).

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, such as your name, email address, phone number, and any other details you provide through forms, appointment scheduling, quote requests, or direct communications.

We may also automatically collect certain information about your device and browsing actions through cookies, analytics tools, and similar technologies.

2. How We Use Your Information

We may use the information we collect from you to:

Provide, operate, and maintain our services
Schedule and confirm roofing appointments or inspections
Process transactions and send order or project confirmations
Respond to your requests and provide customer support
Send you marketing and promotional communications (if you opt in)
Send SMS/MMS notifications if you provide consent (see SMS/Mobile Messaging Policy below)
Facilitate voice calls, SMS/MMS, and voicemail services through trusted third-party providers (such as RingCentral)
Improve our website, services, and customer experience
Comply with legal obligations

3. SMS/Mobile Messaging Privacy

If you provide your phone number and opt in to receive SMS/MMS messages from GulfCoast Residential Services:

You consent to receive text messages (including transactional, support, and promotional messages) at the number you provided.
Message frequency may vary.
Message and data rates may apply depending on your carrier and plan.
You can opt out at any time by replying STOP to any message we send you.
For help, reply HELP or email us at [email protected].
Your consent to receive SMS messages is not a condition of purchase.

We may use trusted third-party service providers, such as RingCentral, to deliver SMS/MMS messages. These providers process limited personal information only to provide messaging services on our behalf and will not use your data for their own marketing purposes.

4. Voice Calls and Call Recording

We may use third-party providers, including RingCentral, to facilitate voice calls and voicemail services. If calls are recorded for training, quality assurance, or support purposes:

You will be notified before the recording begins.
Your consent will be requested, and you may decline or end the call if you do not wish to be recorded.

5. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

Service providers who perform services for us (such as SMS delivery, call facilitation, voicemail hosting, appointment scheduling, or payment processing). These providers, including RingCentral, are only authorized to use your information to provide services on our behalf and are contractually required to protect your information.
Legal authorities if required by law or to protect our legal rights.
Business partners in the event of a merger, sale, or transfer of assets.

6. Your Rights

You may:

Access, update, or delete your personal information
Opt out of marketing communications
Opt out of SMS messages at any time as described in Section 3
Request a copy of your personal data

7. Cookies and Tracking Technologies

We use cookies, analytics tools, and similar technologies to improve our Site, understand visitor behavior, and personalize your experience. These may collect information such as your IP address, browser type, and browsing activity.

You can control or disable cookies through your browser settings. However, some features of the Site may not function properly if cookies are disabled.

8. Security

We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure.

9. Data Retention

We will retain your personal information, including communications data (such as call logs, voicemails, and SMS records), only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, or enforce agreements.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Last Updated” date and will be effective as soon as it is accessible.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

GulfCoast Residential Services
Email: [email protected]
Phone: (281) 993-ROOF (7663)
Address: 5380 West 34th Street, #188, Houston, Texas 77092